Frequently Asked Questions

Everything you need to know about your Hour Loop experience.

How long does shipping typically take for home decor items?

Most orders are processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.

What is your return policy for fragile products?

We offer a 30-day return policy. If your item arrives damaged or defective, please contact our support team immediately with photos of the packaging and product for a full replacement or refund.

Do you offer international shipping?

Currently, we focus on serving customers within the United States. Please check our shipping page for any recent updates regarding international delivery options.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Are the products listed on Hour Loop authentic?

Yes, we pride ourselves on sourcing high-quality, authentic home and giftware directly from reputable brands and licensed distributors.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment options like PayPal.